Refer a friend terms

Any customer with an account can refer. Your referral code is your account number, the number on your membership or trade card, and your link is the one shown in your account.

You pass your link or code on yourself, from your own phone or email. We do not take a friend's details from you, and we never contact anyone on your behalf.

The scheme is for new customers only. Someone cannot be referred if we already hold an order or an account for them, or their email address, phone number or delivery postcode.

You cannot refer yourself, and referrals within one household (the same address or postcode) are not part of the scheme.

Rewards are issued 14 days after the referred customer's first order has been delivered, once the cancellation period has passed. Until then a referral shows as on its way in your account.

If that order is cancelled, refunded or the payment is reversed (a chargeback), both rewards are cancelled, and a reward already issued may be taken back.

Each account can make up to 10 referrals in any rolling twelve months. Referrals that are cancelled do not count towards that number.

A referral link keeps working for 30 days on the device it was opened on.

Rewards are given as credit, a gift card or (for trade accounts) reward points. They have no cash value, cannot be exchanged for cash and cannot be transferred.

We may hold a referral for a person to check before any reward is issued, for example when several sign-ups come from one device or network in a short time. We may refuse or cancel a referral, and any reward from it, where the scheme has been misused.

We may change these terms or end the scheme at any time. Changes do not affect a reward that has already been issued.

Each reward is the amount stated above. Any VAT on it is for us to account for and does not reduce what you receive.

We hold nothing about a friend until they choose to sign up themselves on the referral page and tick the box to agree. Only then do we store the details they give us (email, postcode and, if they choose, a phone number), to apply the offer, to check it is a genuine new customer and to tell them about this offer.

Opening a referral link stores a small cookie holding the referral code only, so the code can be filled in at checkout. Visits to a link are counted, without recording who visited. Our privacy notice has the details.