SW Glass Privacy policy


In this privacy policy, “we “and “our” means SW Glass Ltd,

Company Registration No:03471959, Company VAT No: 832 594 514 registered in England.

“You” and “Your” means person or company purchasing, has purchased from SW Glass Ltd, or is making enquiry from SW Glass Ltd.

Your Personal Data

Your personal information when you purchasing an order from us will be use for the purpose of fulfilling that order. Or in case of enquire in which we will sue the information you’ve provided to respond to and answer your enquiry.

We may contact you by telephone, email or post in relation to your order, (for example: advising you on your delivery, our stock availability, or advice you of any changes on you order) we will not use these for marketing purpose which you have all the right to opt out of.

We may use your data for marketing but will always provide a means for you to opt out.

We may time to time use your data you supplied, to send details of our new products and new services that we think it may be of interest to you, we will never use your data in a way that conflict with your own legal rights and interests.

In case we share information with third party, for example payment gateway or transport companies, their use for your data will be limited to the purpose of fulfilling your order only.

We may ask you feedback after you purchase an order from us, for this we use third party customer feedback service to send you an email and request for your feedback, which you can just leave and not write any feedback.

The feed back is held on the customer feedback services website and on our website.

We will do our best to ensure that all third parties treat your personal data in a legal and appropriate way.

What Data We Hold

We only holding the data which you supplied when you purchase an order or enquiry.

These data usually consists of : name, address, phone number, email , product information, transactional information , fraud checking information , delivery instructions , answers from your questions in your checkout and potentially other information to ensure your order to go through successfully.

We never ask personal information from you , such as nationality , religion, race, political affiliation, trade union membership, sexual orientation, medical and genetic history, and we advise you under no circumstance to provide such as information to us.

How Your Data Stored

You will supply you personal information only when you purchase an order or enquiry, for the purpose fulfilling that order, in case you order placed with us, we will retain an electronic copy of your invoice data for the period require by HMRC, after which we will delete it.

Your information will be securely on hardware that has limited access to only relevant persons; and on a server maintained by a third party such as a web host. whether held by us or our hardware, or on our behalf by a third party, it will be kept secure and protected from unauthorised access using all reasonable means

Cookies are text files which are saved on the user's computer when visiting a website. Our website uses cookies. When visiting this website, cookies record the data we use for statistical evaluations. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. Most browsers are adjusted to automatically accept cookies. However, you can adjust your browser in a way that you do not receive any cookies or that you are notified if a cookie is going to be set. 

Co-Operating With Legal Authorities 
If requested, we will pass information about you (and if relevant, your business) to legal authorities who have the legal right to demand such data. 

Targeted Advertising 
We may source data from publicly available lists of contacts to use only to target advertising as described above and again under Legitimate Interest. We never use this data to directly contact you. 

Our Legitimate Interest is to provide marketing information to people who have shown their interest in our products. We also have a Legitimate Interest in finding other, similar, people and we may use your email address or phone number to help find such people without any detrimental impact on you and our advertising suppliers similarly have a Legitimate Interest in displaying the most relevant ads. 

The third-party processors that we use are large responsible companies or organisations and we are sure they have appropriate technical and organisational measures in place to protect your data. Many of these use sub-processors themselves such as cloud services like Amazon Web Services or Microsoft Azure to run their own services. In the case of payment processors, the entire banking infrastructure lies behind them and they pass data to Visa, Mastercard, other similar schemes, the relevant card issuer and acquirer. 

Automated Processing 
We may use personal data for automated decision making; we may send you emails, notifications or other communication that are tailored to you and based on your purchasing history. 

Some advertisers, particularly Facebook and Google (but there are others), are used by us and decide what advertisements to show to people based on automated processing of personal information, in order to make those advertisements as relevant as possible to the people who see them. These advertisers should provide the means for you to opt out of such personalisation. 

Your Rights 
If you have engaged with us, but never placed an order, you may request the complete deletion of your details from our systems. Whether or not you have placed an order, you may request us never to contact you again, and we will comply with your request unless you make a further enquiry with us. 

You have a number of rights in addition to those mentioned above, including access to the information ("the right to be informed"). If we process your data for marketing purposes on the basis of your Legitimate Interest, you have the right to object. You also have the right to withdraw your Consent to being marketed to, if you previously gave your Consent.

You have the right to see the data held about you and to receive a copy. You have the right to have any errors corrected. You have the right to ask and be told where your data came from. 

You can exercise any of these rights by contacting us using the details below. 

You have the right to lodge a complaint with the Information Commissioner's Office (ico.org.uk) if you believe any of your rights are being infringed. 

If you have any questions or concerns, please do not hesitate to contact us through email fittings@sw-glass.co.uk or call us on 020 8993 9922 or 020 8993 3288