Product quality & your rights

Your goods must meet the applicable legal requirements for quality, fitness for purpose and description. This includes made-to-measure glass. Please tell us if something is faulty, damaged or different from the specification agreed with you.

Where we describe glass as toughened safety glass, it is toughened to BS EN 12150. Where we describe it as laminated safety glass, it is made to BS EN 14449. Where we state a safety-glass impact classification, it is to BS EN 12600. The product page says which applies to your glass.

Damaged in transit? We remake it free of charge, or refund it if you would rather. Tell us through the claim option on your order tracking page. Never return broken glass. See our returns, refunds and claims process.

Contact us with your order reference and a description of the issue. Photos help if safe to take. Never return broken glass. See our returns, refunds and claims process or contact the team.

If your product or order includes a manufacturer or service guarantee, its written terms explain the coverage and how to claim. Ask us for a copy. An additional guarantee never replaces or reduces your statutory rights, and you do not need one to exercise those rights.