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Every piece we supply must be of satisfactory quality, fit for purpose and as described. That is your legal right under the Consumer Rights Act 2015, and it does not depend on a guarantee. Where we sell glass as toughened safety glass, it is toughened to BS EN 12150. Laminated safety glass is made to BS EN 14449. Where we state a safety glass impact classification, it is to BS EN 12600. The product page says which applies to your glass.
What do my statutory rights cover?
Your rights cover the glass, the hardware and any service we carry out, including made-to-measure glass:
- Quality: free from faults, and lasting as long as a reasonable person would expect.
- Fit for purpose: suitable for the use described when you ordered.
- As described: matching the order, the product page and your confirmed drawing.
- Services with care and skill: measuring, templating, delivery and fitting carried out with reasonable care and skill.
These rights apply whether or not a product also has a guarantee, and you do not need a guarantee to use them. Read faulty glass and remakes for the remedies.
What do the safety glass standards mean?
| Standard | What it covers | Typical uses |
|---|---|---|
| BS EN 12150 | Thermally toughened safety glass | Shower screens, glass doors, table tops |
| BS EN 14449 | Laminated safety glass | Balustrades and overhead glass |
| BS EN 12600 | Impact test that classifies how glass breaks | How a safety panel is classified |
Toughened glass is heated and cooled quickly so it is several times stronger than ordinary glass, and it breaks into small, blunt pieces. Laminated glass is two or more sheets bonded with an interlayer that holds the pieces together if it breaks. Our guide to toughened, laminated and annealed glass explains the differences, and safety glass where the law requires it explains where you need it.
How do I check my glass meets a standard?
Step 1: Read the product page
The product page says whether the glass is toughened or laminated, and which standard applies.
Step 2: Check your drawing and invoice
Your drawing and invoice describe the glass type and thickness of each piece.
Step 3: Ask us for the detail
If building control or a client needs confirmation of a standard, contact us with your order reference.
What about additional guarantees?
If your product or order comes with a manufacturer's or a service guarantee, its written terms explain what it covers and how to claim. Ask us for a copy. An additional guarantee never replaces or reduces your statutory rights.
Guarantees on fitting carried out by an independent fitter from our directory are the fitter's own, agreed between you and them.
Where to go next
- Read the policy: product quality and your rights
- Toughened, laminated and annealed glass
- Faulty glass and remakes
- Visual quality and tolerances
Questions we get asked
How long is my glass guaranteed for?
Your statutory rights do not run out on a fixed date set by us. Goods must last as long as a reasonable person would expect. Any additional guarantee states its own period in its written terms.
Is all your glass safety glass?
No. Plain annealed glass is not safety glass. The product page says whether a piece is toughened or laminated.
Can I get a certificate for building control?
Contact us with your order reference and what building control has asked for, and we will tell you what we can provide.
Does a guarantee from a fitter cover the glass?
A fitter's guarantee covers their fitting work. The glass and hardware you bought from us are still covered by your rights against us.
Contact the team with your order reference and the step you need help with, or search all help topics.