On this page
Open "Cookie settings" in the footer of any page, or on our cookie policy page, to review your choices. You can reject every optional category and still use the shop. Necessary storage keeps your basket, keeps you signed in, protects forms and remembers the choice you made. Nothing optional loads until you allow it.
What each category does
| Category | What it covers | Default |
|---|---|---|
| Necessary | Your basket, signing in, form security, the glass you are ordering while you work on it, and the record of your cookie choice | Always on |
| Functional | Your recent searches, products you recently viewed, and staying connected to your chat conversation with our team | Off until you allow it |
| Analytics | Google Analytics and Microsoft Clarity (heatmaps and session recordings of public pages only, typed details hidden; cookies _clck, _clsk, CLID, MUID), which show us how the site is used and where people struggle | Off until you allow it |
| Marketing | Advertising tags that measure our ads and show relevant ones | Off until you allow it |
The settings panel lists each cookie or stored item in a category, with its purpose and how long it lasts. Our cookie policy shows the same table. Carrying on browsing is never taken as a yes.
Change or withdraw a choice
Step 1: Open Cookie settings
Use the "Cookie settings" link in the footer, or on the cookie policy page.
Step 2: Read the categories
Each optional category has its own switch. Necessary is marked "Always on".
Step 3: Make your choice
Press "Accept all" or "Reject all", or set the switches you want and press "Save my choices". The three buttons carry the same weight, so none is pushed at you.
Step 4: Check it saved
The panel closes once your choice is saved. If it could not be saved, it says so; try again before you carry on.
Withdrawing consent stops optional storage from then on. It does not undo what was collected before. Some records held by an advertising or analytics provider may need to be managed with that provider.
Different devices and browsers
Your choice is stored in the browser you are using. Changing it on a laptop does not change it on your phone. Private browsing, or clearing your cookies, removes the record, so the banner asks again. Your choice is also kept for six months, after which we ask again.
Clearing site data removes more than your cookie choice. It can also sign you out and clear the glass you were part way through ordering, so save a design link first if you want to keep it.
Cookies and marketing messages are separate
Cookie consent is not the same as permission to send you marketing emails. Use the unsubscribe link in any marketing email, or your email preferences, for that. Messages about an order you placed are service messages and keep coming either way. Read your data and messages for marketing, privacy requests and what we keep.
If the settings panel does not respond, tell us the page and browser you were using. Do not assume a choice was saved if the panel stayed open.
Related help: Your data and messages · Account access.
Questions we get asked
Why do I see the choices again on another device?
Each browser keeps its own record. Clearing site data removes it too, so check the settings in the browser you are using now.
Does withdrawing consent undo earlier processing?
It changes what happens from then on. It does not erase information already collected; use your data and messages to ask about that.
Contact the team with your order reference and the step you need help with, or search all help topics.