On this page
You create an account from the sign-in page with your name, email, phone number and a password of at least 10 characters. We then email you a confirmation link, which lasts 7 days. Your account works straight away. Once you confirm your address, your invoice, statement and quote PDFs open in your account. Your welcome email carries your membership card for Apple or Google Wallet.
Do I need an account to order?
No. You can check out as a guest, and your confirmation email links to the order's own tracking page. An account helps when you order more than once: your orders, drawings and paperwork are in one place, and a signed-in customer sees their orders on the tracking page without typing a reference.
A trade account is a separate step. Create your customer account, then apply on our trade page. See trade accounts.
How do I create an account?
Step 1: Open the sign-in page
Go to sign in and choose "Create account".
Step 2: Enter your details
Give your first name, last name, email and a phone number. We ask for the phone number so the workshop can reach you about a cut or a delivery.
Step 3: Choose a password
Use at least 10 characters. The form shows how strong it is as you type, and asks you to type it a second time to catch a slip.
Step 4: Decide about offers
The tick box "Email me offers and updates, unsubscribe any time" is optional and starts empty. Leave it empty and you still get every message about your orders.
Step 5: Confirm your email
Open the confirmation email and press the link. It lasts 7 days. If it has expired, sign in and press "Send the link again" on your account page.
By creating an account you agree to our terms. The form links to them and to our privacy policy before you press the button.
What comes in the welcome email?
Every new account gets a membership card with its own account number. The welcome email carries the card: an Apple Wallet pass attached and a Google Wallet save link. If one of them could not be made at that moment, the email goes with what worked and a short "Your card is ready" email follows with the rest. See wallet cards.
I have forgotten my password
Press "Forgot your password?" on the sign-in page and enter your email. The reset link usually arrives within a minute, works once and expires after 60 minutes. If it is not there, check your spam or junk folder. For your security, the page says the same thing whether or not the address has an account. See sign-in problems.
If you try a wrong password too many times, the form asks you to wait a few minutes before trying again. Resetting is usually quicker than guessing.
What can I do in my account?
- See every order with its drawings, invoices and tracking page.
- Download quote PDFs and, on a credit account, statements.
- Add your membership card to your phone.
- Apply for credit once your trade account is approved.
- Ask us to delete your data. See your data and messages.
Where to go next
- Create your account: sign in or create an account
- Tracking your order
- Wallet cards
- Trade accounts
Questions we get asked
It says my email already has an account
You, or someone at your business, created one earlier. Sign in instead, or reset the password from the sign-in page if you do not know it.
My confirmation link has expired
Links last 7 days. Sign in and press "Send the link again". Your account keeps working while you wait.
Will you send me marketing if I create an account?
Only if you tick the box for offers and updates. Messages about orders you place are not marketing and are sent either way.
Can I move a guest order into my account?
Create the account with the same email address you ordered with, then contact us if the order does not appear, and we will check it for you.
Contact the team with your order reference and the step you need help with, or search all help topics.