Our prices carry VAT at 20%. Retail customers see prices including VAT, and signed-in trade accounts see prices excluding VAT, with a switch to change the view. You can pay online by card through Stripe, or at the counter by cash, card or on account. Accepted quotes of £2,500 or more including VAT take a 50% deposit.
Are your prices shown with or without VAT?
VAT is charged at 20%. How prices show on screen depends on who you are:
- If you are not signed in, or you have a retail account, you see prices including VAT.
- If you are signed in to a trade account, you see prices excluding VAT by default.
- Anyone can use the inc/ex VAT switch to see the other figure.
The switch changes the display only. The amount you are charged is the same either way. Every quote, invoice, credit note and statement shows the net amount, the VAT and the gross total in full, whichever view you used.
How can I pay online?
Checkout takes card payments through Stripe. Your card details are processed securely by Stripe and never touch our servers. Other payment options may show at checkout, depending on your device and what is switched on at the time. If you do not see the option you want, ask us.
Can I pay at the counter?
Yes. At our branches you can pay by cash or card. Trade customers with agreed credit terms can also pay on account. Walk-in sales without an account are paid in full at the counter. Find the branch that suits you on our branches page.
Do I pay a deposit on a quote?
It depends on the total of the quote you accept:
| Quote total (inc VAT) | What you pay when you accept | The rest |
|---|---|---|
| Under £2,500 | The full amount | Nothing more to pay |
| £2,500 or more | A 50% deposit | The balance before delivery or fitting |
This applies to quotes you accept. When you have paid a deposit, your invoice is for the full total and shows the amount paid and the balance due, marked "Balance before delivery". You can pay the balance from your order page or through a payment link we send you.
Trade accounts that buy on agreed credit terms are invoiced in the usual way instead. See trade accounts.
How do payment links work?
We may send you a payment link to pay for a quote, or when an order changes and the new total is higher. The link opens a secure page where you pay by card.
- A link for a quote lasts as long as the quote does.
- Other payment links last 30 days.
- If a link has expired, the page tells you, and nothing has been charged. Contact us and we will send you a new one.
- If you open a link you have already paid, the page says the payment has already been made, so you cannot pay twice.
Why do my invoices come from two different companies?
We trade from two branches, and each invoice is issued by the company that runs the branch it comes from:
| Branch | Company on the invoice | Usually invoices |
|---|---|---|
| Fulham | SW Glass Fulham Ltd | Glass |
| Park Royal | SW Glass Ltd | Hardware |
If you buy glass and hardware separately, you may receive invoices from both companies. Each invoice carries the right company details, VAT number and payment details for that branch, so pay each one as it is printed. If you are not sure which invoice is which, ask us with your order reference.
What is the QR code on my invoice?
The QR code on the first page is labelled "Scan to rate your order". Scan it with your phone to tell us how we did. It takes a few seconds, and you can rate each invoice once. If something was not right, we would rather hear it from you.
Where to go next
Price your glass with the configurator; it shows the live price as you build your order.
- Trade accounts and credit
- Delivery, collection and lead times
- Returns, cancellations and damaged glass
Questions we get asked
Why does the price change when I sign in to my trade account?
Trade accounts see prices excluding VAT by default. Use the inc/ex VAT switch to see the figure including VAT.
My payment link has expired. Have I been charged?
No. An expired link charges nothing. Contact us and we will send a new one.
When do I pay the balance on a deposit?
The balance is due before delivery or fitting. You can pay it from your order page or by the payment link we send.
Can I pay on account?
Yes, once a trade account has credit terms agreed. Read trade accounts to see how to apply.