You order cut-to-size glass in our online configurator. Pick what the glass is for, type your sizes in millimetres, choose the glass, edges, holes and cut-outs, and a dimensioned drawing and a live price update as you go. Nothing is ordered until you add it to your basket and pay. Pieces we cannot price online go to a quote instead.
How do I start an order?
Open the configurator and choose the product first: shower glass, bath screen, splashback, mirror, shelf or table top. Shelves and table tops sit behind "More types".
If you already know what you need, a link can open the right product directly:
Balustrades and Juliet balconies have their own designers. Those are priced by hand, so start from the balustrade page instead.
What do I need to enter?
- Your sizes, in millimetres. Read measuring an opening before you type anything, and say whether you are giving us the opening size or the exact glass size.
- The glass type and thickness. Only the glass that suits the product is shown. Shower and bath glass, for example, comes in 8 or 10 mm and is always toughened. See glass types explained and thicknesses and spans.
- The edges. Edges are polished as standard. A bevelled edge is offered on mirrors and table tops only. More on this in edge finishes.
- Holes and cut-outs. Online we drill holes up to 100 mm across, in 2 mm steps up to 50 mm and then 10 mm steps. For anything larger, you tell us the diameter and we price it by hand. A hole's position is measured to its centre: across from the left edge and up from the bottom edge. Socket cut-outs are available on splashbacks and mirrors, not on shower or bath glass. See holes, notches and cut-outs.
Toughened glass cannot be cut, drilled or notched afterwards, so decide your hinges and fittings before you order.
What is the live drawing for?
As you type, the configurator draws your exact piece with its dimensions, holes and cut-outs. The workshop cuts from that drawing, so it is the thing to check. You can switch between the Drawing tab and a 3D preview, and open the drawing full screen with "Enlarge drawing". Read your drawing and checks for what happens to it after you order. The price beside it is the live price for that exact piece.
What if my piece goes to a quote?
Only a selection we do not price online goes to a quote, and the configurator tells you the reason. In that case the button reads "Request a quote" instead of "Add to basket". Examples today include a coloured splashback in a RAL colour we do not stock, mirror splashbacks, and some sliding shower layouts. For an irregular shape, trace it on the grid in our measuring pack and upload a photo through the configurator's irregular-shape option. Our team prices it and confirms a CAD drawing before anything is cut.
What does "provisional" mean on a shower job?
Our shower and bath layouts work out the glass sizes from the opening you give us. Some of those sizes use figures we have not yet confirmed. When that happens, each size is marked "(provisional)" and you see this notice: "Price may change after we check the details. We confirm every order like this by hand and will charge any difference or refund it." At checkout you tick a box to accept that. We hold the glass and do not cut it until our staff have confirmed the specification.
Can I save or share a design?
Yes. On the last step, where you review the design:
- "Copy link" gives you a short link. Anyone who opens it sees the drawing and the specification, and can open the design in the configurator with the live price.
- "Save as quote" saves the design as a quote and emails it to you, which suits a big job with many pieces.
What happens after I order?
At checkout you tick "I've checked the sizes, holes and cut-outs on this drawing." Pay stays off until you do. Your confirmation email links to a "Check your order" page, where you can confirm the order or ask for a correction before cutting starts. We check orders with holes, cut-outs or shapes before they go to the workshop. You can download the drawing as a PDF from your basket or your account.
For delivery, we ring you to confirm the cost and the day before we send it. Collection from our Fulham branch is free; ring before you set off. For lead times, ask us.
Where to go next
Start your order in the configurator.
Questions we get asked
Is the price in the configurator the real price?
Yes. It is the live price for the exact piece you have drawn. If a selection has no online price, the configurator says so and offers a quote instead.
Can I change my order after I pay?
Use the "Check your order" link in your confirmation email. "Request a correction" is free while that window is open, and we hold the order until it is sorted.
What if I am not sure of my sizes?
Use our measuring pack, or book a measuring visit and we measure for you.