On this page
You can order made-to-measure glass by chat on our order by chat page. The chat asks the same questions as the configurator, one at a time, and you tap an answer or type it. As you go it shows the drawing and the live price. When the piece is complete you confirm it into the same basket the configurator uses, and pay at the normal checkout.
How does it work?
Step 1: Open the chat
Go to the order by chat page and say what you need, in your own words if you like.
Step 2: Answer the questions
The chat follows the configurator's steps in the same order: type, size, glass, edges and holes, then review. It asks one question per message, with the options as buttons.
Step 3: Type if it is quicker
You can always type. If your sentence already gives a size or a glass, the chat fills that step and only asks what is missing.
Step 4: Check the drawing and price
The chat shows the drawing of your piece and the price for your account, with and without VAT.
Step 5: Confirm into your basket
Confirm, and the exact piece goes into your basket. Pay at checkout as usual, or on account if your trade account has agreed terms.
Is it the same as the configurator?
Yes. The chat reads the configurator's own options, rules and price book. It cannot offer a glass the configurator would not sell, or price a piece the book does not price. If an answer breaks a rule, such as a hole too close to an edge, the chat says why in plain words and offers the allowed options again. Once the piece is complete, the same checks the configurator runs judge it.
The order, the drawing and the checks after you pay are exactly the same as an order from the configurator. Read your drawing and checks.
Can I send a sketch?
Yes. You can share a photo of a sketch with sizes written on it. The chat reads the figures and shows each one back to you to confirm or change. No figure from a sketch goes into your order until you have confirmed it. Every value on a piece is one you tapped, typed or confirmed.
What can I order by chat?
Every single-pane product can be built from start to finish in the chat, such as a splashback, a mirror, a shelf, a table top or a single shower panel. Layouts with several panes, such as shower enclosures, two-panel walk-ins and folding bath screens, open in the configurator from a link in the chat, because the configurator draws the whole arrangement together. See shower screens and enclosures.
How do I pay?
Payment is never taken inside the chat. When you choose to pay by card, the chat fills in the normal checkout and you pay on its secure page. Never type a card number into a chat message. Approved trade accounts with agreed terms can pay on account. Read ways to pay.
Is my conversation kept?
Yes. Each conversation is stored with the order it led to, so our team can see what was asked and answered if there is a question later. Our privacy policy explains how long we keep it.
Where to go next
Questions we get asked
Am I talking to a person?
The chat is automated and follows the configurator's steps. If you need a person, use our contact page.
Can the chat give me a different price from the site?
No. It reads the same price book as the configurator and the checkout.
Can I order a shower enclosure by chat?
The chat starts it, then opens the configurator to draw the full enclosure.
Contact the team with your order reference and the step you need help with, or search all help topics.